Refund policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.
To start a return, contact us at ngozi@ngobolingo.com.
If your return is approved, we will provide instructions on how and where to send your item.
Return Shipping
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
If your item arrives damaged, defective, or incorrect, we will cover the return shipping and make it right.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect so we can resolve it quickly.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized items
- Sale items
- Gift cards
If you have any questions about your item, feel free to contact us.
Exchanges
The quickest way to get a different item is to return your original item and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since approval, contact us at ngozi@ngobolingo.com.